‘It is free. From the air’: Wheelchair transport firm doubles down after taunting buyer enquiring about oxygen for grandma, Singapore Information

A easy sure or no would have sufficed.

Stomp contributor David was not anticipating to be insulted or mocked when he enquired about wheelchair transport providers for his 87-year-old grandmother.

He stated: “My grandma is wheelchair-bound and oxygen-dependent. She has common appointments at Ng Teng Fong Hospital so I’ve booked wheelchair transport with different firms earlier than, all the time partaking those who present oxygen.

“Nonetheless, she talked about that she can be extra snug if the ambulance had a wheelchair ramp or carry. Therefore, I made a decision to go looking once more for options, solely to return throughout this disgusting firm.”

David shared his disagreeable expertise with Vimo Providers, a social enterprise that gives limousine service, wheelchair transport and bicycle transport.

He recounted: “After I referred to as them on Monday (Sept 19), the road was reduce off after two rings and I obtained a WhatsApp message.

“I merely requested if they supply any oxygen together with their wheelchair service and was given a impolite reply that ‘oxygen is free from the air’. I informed the individual to not joke about issues like this they usually replied with, ‘You began first’.”

David shared screenshots of his WhatsApp dialog with Vimo Providers, who had replied to his enquiry about oxygen with a curt ‘no’ earlier than saying: ‘It is free. From the air.’

David then requested Vimo Providers to make clear what they meant. The latter stated, “It is okay” and urged that he search for medical transport or an ambulance.

When informed to not joke about such issues, Vimo Providers stated: “You began (it) first.”

David defined that he was asking a real query, however Vimo Providers disagreed and stated he was “just too lazy to search out out what’s wheelchair transport earlier than asking that query”.

“Simply go away. Thanks,” they added.

When David stated he can be sharing the incident with the media to alert different shoppers, Vimo Providers responded: “Do no matter u need.”

David informed Stomp: “They’ve since blocked me. I am simply appalled that somebody would converse like that. That is completely disgusting.”

Stomp contacted Vimo Providers on Tuesday and obtained an automatic reply stating: “Our solutions are quick and direct as they ship one of the best outcomes.”

In response to a Stomp question, Vimo Providers stated: “We anticipate all prospects to go to our web site to search out out about our providers and never ask questions not regarding what we’re offering.

“It’s clearly said on our web site that we’re offering a non-emergency point-to-point service.

“He mustn’t even think about to get wheelchair transport providers if the affected person requires any type of medical consideration in the course of the journey.”

Requested what he thinks about Vimo Providers’ response, David informed Stomp: “Why run a enterprise when you may have zero endurance for any enquiries?

“To joke about oxygen being free from the air will not be humorous, particularly for my grandma who struggles to breathe each second.

“I downloaded the Vimo app and it did state that they’ve some type of dialysis transport, which was why I made a decision to name to get my questions answered.

“Why have buyer help when you don’t have any intention of offering any customer support?”

View the complete convo within the gallery.