Households out of pocket for inns and journey as Magnificence and The Beast exhibits cancelled at brief discover

Ticket holders for Saturday’s performances of Magnificence and The Beast The Musical on the Bord Gais Power Theatre have been left “disenchanted” because the present was cancelled with lower than two hours’ discover.

arents and youngsters have been among the many ticket holders who had booked non-refundable resort rooms and travelled to Dublin forward of the present.

“Sadly, because of forged sickness, each performances (2.30pm and seven.30pm) of Magnificence and The Beast are cancelled, right this moment Saturday 10 December 2022,” stated the Bord Gais Power Theatre on its Fb web page.

“We are going to replace all clients shortly with additional info and we admire your persistence. We sincerely apologise for the inconvenience this can trigger.”

Ticketholders advised how they acquired an e-mail at 12.45pm right this moment that the present had been cancelled because of forged sickness. They stated a observe up textual content message was despatched to ticket holders at 1.10pm forward of the two.30pm present.

The theatre stated tickets shall be legitimate for a brand new date for the present.

One mom advised how she had spent €300 on 4 tickets for her household and had booked a resort for right this moment’s present.

“Youngsters are very upset and we couldn’t cancel the resort after 12pm so it was too late for cancelling, which price us €180. Trains have been €100 return. Completely ridiculous,” she stated.

“Had they knowledgeable us final night time we may have been in a position to cancel the resort. Leaving us now out of pocket caught in a resort room two weeks earlier than Christmas and now costing more cash to pay for one thing else for the youngsters to do that night,” she stated.

One other mom advised how she arrived in Dublin at 1pm right this moment from Waterford for the two.30pm present and stated the shortage of discover was “completely disgraceful”.

“There are three adults in my group, two of us are moms who have been treating ourselves to a a lot wanted time without work and our pal who has worldwide journey commitments tomorrow.

“It’s simply not ok. Toll prices and gas prices are sufficient to be on the lack of now.”

One other theatre-goer advised how she had travelled to Dublin by prepare for the early present along with her sister, mom and six-year-old daughter.

“Arrived in Dublin at 1pm, went to get one thing to eat and acquired a textual content message at 1.10pm. Pure utter raging. Our prepare dwelling is just not until 7pm tonight and since it is such a busy interval they have been unable to facilitate us on an earlier prepare,” she stated.

Within the e-mail to clients Ticketmaster stated: “The occasion organisers are working onerous to rearrange a brand new date and as quickly as we get any replace on this, we’ll be in contact to let you recognize. Your tickets shall be legitimate for this new date.

“Please perceive that our Fan Assist groups are extremely busy in the intervening time, so we encourage you to not contact us. As an alternative you will discover a lot of info and solutions to your query in our info portal.”

It added: “We’re sorry for any disappointment precipitated.”

Bord Gais Power Theatre has been contacted for remark.