‘Meals ready however not delivered’: Man orders pizza from Domino’s at 6pm, finds it outdoors flat solely at midnight , Singapore Information

[UPDATED Jan 26, 8.05pm]

In response to AsiaOne’s queries, Domino’s Pizza Singapore mentioned they’ve regarded into this incident and verified that their supply rider had knocked on the door and known as the shopper at 6.46pm.

“The rider didn’t obtain a response and proceeded to depart the pizzas on the door at 6.47pm. Nonetheless, we perceive the shopper’s frustration for not receiving the pizzas in particular person and we’ve been making an attempt to achieve out to Mr. Muhammad Raihan to convey our apologies,” mentioned a Domino’s spokesperson. 

The pizza chain added that on this case, they’re additionally working with Foodpanda to analyze why the standing of the order was not up to date on the app when it was delivered.

“The Lunar New Yr is a season of celebration for a lot of Singaporeans, and a few of our clients confronted delayed orders or unsatisfactory service throughout this peak interval,” mentioned the spokesperson. 

“Whereas the delays have been partly attributed to poor climate situations on the street, that is definitely not the expertise we try to offer our clients at Domino’s Pizza Singapore.”

The pizza chain added that they need to enhance manpower throughout anticipated peak intervals, whereas persevering with to prioritise the security of their riders. 

And as a part of their SOP, their supply riders are additionally reminded to return the orders to the shop and replace the shop supervisor if the shopper just isn’t responsive, or if there are not any directions to depart the order on the door. 

“That is to make sure that the meals security and the standard of their orders aren’t compromised,” it mentioned. 

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How lengthy are you prepared to attend for a pizza supply? 

A person, who goes by the username Muhammad Raihan, shared in a Fb put up on Tuesday (Jan 24) that he had to wait for six hours for his pizza from Domino’s Kovan outlet to be delivered.

In keeping with the person, he had ordered the meals through Foodpanda at 5.53pm and opted for non-contactless supply, “hoping for somebody to knock on my door”.

The meals was then scheduled to be delivered by 6.35pm, however the man claimed he didn’t see the meals in any respect even when he left his home to go to a store close to that Domino’s outlet at 8pm.

There was “no sight” of his pizzas when he returned house too, he mentioned. 

He additionally mentioned that he tried calling the shop quite a few occasions from 7pm to 10pm however nobody answered the decision.

“[I] opened [the door of my house] just a few occasions after that, nonetheless nothing,” he added within the feedback.

The person then posted a screenshot of the order web page on Foodpanda at 11.59pm, which said that his order was “nonetheless being ready”.

It was solely when he opened his door a bit after midnight did he see the meals delivered on his doorstep, he mentioned.

“The deliveryman didn’t even hassle to knock on my door after delivering the meals,” he mentioned within the put up.

“Significantly. What the heck is incorrect with the supply companies right here.”

Within the feedback, some netizens suggested him to not order meals through the public holidays sooner or later because of the lengthy wait, whereas others steered that he ought to pay with money as a substitute to make sure that supply orders arrive on time.

One netizen mentioned that the identical factor occurred to him that day after his spouse ordered meals from Domino’s at round midday.

He claimed that he didn’t obtain the meals as nicely after eight hours.

Nonetheless, he mentioned he wasn’t mad in any respect as a result of he acknowledged that there was most likely excessive demand.

Responding to AsiaOne’s queries, a Foodpanda spokesman apologised for the incident, and mentioned that each one Domino’s orders positioned on the app are delivered by Domino’s personal fleet of supply personnel.

“We’re sorry to listen to that Mr Raihan confronted a delay in his latest order on our platform,” the spokesperson mentioned, including that clients requiring updates or dealing with points with their Domino’s orders can attain out to the Domino’s hotline at 6222 6333.

AsiaOne has reached out to Raihan and Domino’s for remark.

Lengthy ready occasions resulting from CNY

There have been long waiting times on food delivery apps over the Chinese New Year break, a phenomenon which was attributed to excessive demand and lack of riders because of the heavy downpour.

Ian Kunasegaran, who was internet hosting a cocktail party for 15 pals on Sunday, had reportedly deliberate to order meals on Seize however was shocked to see ready occasions of about 75 to 90 minutes, which was greater than the standard half-hour or much less.

He then drove to the varied retailers to gather the meals himself as a substitute.

ALSO READ: Man orders food from restaurant 1km away, receives it 2 hours later

wongdaoen@asiaone.com

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