Man orders meals from Sengkang Compass One 1km from his dwelling, will get it 2 hours later — at void deck – Mothership.SG

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Speak about meals supply inconvenience.

A person residing in Sengkang ordered meals from Boon Tong Kee in Compass One at about 6pm on Jan. 15 through foodpanda and finally acquired his meal after 8pm — delivered to the void deck and never his doorstep.

The diner’s residence is about 1km from the mall.

In line with the estimated arrival time, he ought to have acquired his meal by 7pm.

Aggravated by the antics of the meals supply rider, the shopper took to Facebook to air his grievances and name out the rider by title.

What occurred

The publish offered images of the receipt of the diner’s order, which confirmed that the meals assortment time was 6:53pm, in addition to the diner’s textual content dialog with the meals supply rider.

The publish added that the rider had indicated he had picked up the meals from the restaurant, however his location on the in-app map was at a unique place.

At the moment, when the rider indicated he had already picked up the meals, the supply time was estimated to be 3 minutes solely.

The diner mentioned he then texted the rider politely to ask in regards to the supply.

The rider’s response was that he needed to gather multiple order, and requested the diner to attend.

Monitored rider’s location

The diner then continued to watch the rider’s location on the in-app map and located him on the identical location half-hour later.

Unimpressed by the tardiness, the diner then contacted foodpanda and communicated with 5 assist desk brokers who proceeded to supply system-generated auto responses and did not resolve the difficulty, the diner alleged.

The diner additionally messaged the rider and mentioned: “My entire household ready your supply. Can assist pls? We waited for nearly 1 hr already.”

Admitted to working for 2 apps

By about 8pm, the diner texted the rider once more, and this time, the rider admitted through texts that he was working two meals supply apps at one time and was gathering 5 orders.

“As I’ve been monitoring the rider GPS since round 7:15pm, it’s very clear that the rider collected my meals and went to a different place to attend and gather meals,” the diner wrote.

Left meals at void deck

So as to add insult to harm, when the meals lastly reached the diner’s vacation spot, it was not delivered to his doorstep — and sans any service restoration effort.

The rider texted the diner that the meals was left on the void deck, with a message for the diner to go downstairs to choose it up.

The rider texted: “Left at void deck desk go take”.

That is understood to be a breach of supply protocol because the meals was not delivered to the said location and left unattended.

The diner wrote in his publish: “I used to be amazed by such behaviour.”

The diner then berated the rider, saying “you’re coward sufficient to go away my meals order at my home void deck”.

The diner added: “You need to ship to my unit with a smile and I’d be gracious sufficient to smile again at you. I’d very very similar to to fulfill you in individual. Please come to my place, you must have my handle in your data.”

foodpanda response

In response to Mothership‘s queries, foodpanda mentioned it’s conscious of the incident and has given the rider a warning for not following customary supply protocols, “which is to ship prospects’ orders to the handle specified within the app”.

foodpanda added that it might probably solely advise supply companions to not ship to a number of platforms on the identical time to make sure well timed deliveries.

“As supply companions are freelancers, they will ship for multiple platform ought to they want to,” foodpanda mentioned.

foodpanda added: “We’ve got additionally reached out to the shopper to resolve the difficulty, and can proceed to work intently with our supply companions to make sure a constantly nice expertise for our prospects.”

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