‘Is that this regular?’: Main journey insurer grappling with claims backlog

Some clients of Southern Cross Journey Insurance coverage face lengthy delays in getting claims settled, with the corporate at the moment telling claimants it’s assessing circumstances lodged in early September.

“Please observe, it’s taking us for much longer than regular for our workforce to course of claims,“ the corporate mentioned in a message on its web site.

Meaning some claimants have waited 4 and a half months for his or her claims to be handled.

One buyer who posted about his declare delay on Reddit mentioned “wtf is the backlog?? is that this regular?“

SCTI Chief Govt Jo McCauley mentioned the corporate knew delays in claims reimbursement had been irritating.

“Presently 50 per cent of claims are processed inside 10 days and we count on to extend the share of claims processed inside our goal timeframe of 15 working days by the top of February.“

McCauley mentioned worldwide journey had returned sooner than anticipated and the extent of claims within the final six months was an 11 per cent improve on pre-pandemic ranges.

The corporate had additionally lowered its workforce on account of Covid-19 and was now recruiting and coaching new assessors as quick because it may in a good labour market.

“This shortfall in skilled claims assessors has been probably the most important issue within the delays in claims processing for a few of our clients.“

“Our 24/7 emergency help line for Southern Cross Journey clients repeatedly operates, making certain that we’re there to offer recommendation and repair for individuals of their second of want, irrespective of the place on the earth they’re.“

It’s the most recent in a sequence of complications for the tourism trade, with travellers already dealing with the elevated chance of flight disruptions and the prospect of lengthy delays in monitoring down misplaced baggage.