Seize driver drives off with passenger’s belongings, calls for $20 ‘charge’ to return them, Singapore Information

After her Seize driver by accident drove off with 1000’s of {dollars}’ price of firm gear, a lady was informed that she needed to pay him a charge to get her gadgets returned. 

To make issues worse, the Seize agent attending to her case responded reasonably rudely by way of the customer support reside chat, implying that it was the girl’s fault for leaving her belongings within the automobile. 

In accordance with Mothership, the incident happened on Dec 14.

The passenger, Rica Su, had booked a Seize trip to a fish farm to gather samples as a part of her work.

When she arrived on the location, she alighted to wave the automobile by the gate. However the driver thought she was alighting for good and drove off along with her gear and private belongings – price 1000’s of {dollars} – nonetheless within the boot of the automobile.

Su’s colleague ran after the automobile however was unable to catch up.

When Su sought help on Seize’s customer support reside chat, she was made to attend because the agent checked on her case. When she pressed for an replace, she was informed off by the agent for not being affected person.

The agent additionally remarked rhetorically: “Initially, whose fault was it that the belongings had been left within the automobile?”

Su was finally given the driving force’s contact particulars, and informed to pay a $10 charge to the driving force. 

After contacting the driving force, nevertheless, he requested a $20 charge as an alternative.

She finally agreed as she didn’t wish to threat dropping the corporate gear and her belongings.

When all was mentioned and completed, Su filed a police report over the matter.

In response to queries, a Seize spokesman mentioned it reached out to the driving force, who acknowledged his negligence and returned the $20 charge to Su.

Seize additionally mentioned the agent who attended to Su’s case, who had been issued a warning as soon as earlier than, is now now not working for the corporate.

“The agent had breached Seize’s code of conduct and customary working process and had additionally acquired a previous warning, and is now not with us,” the spokesman mentioned.

“We apologise for the irritating buyer help expertise our passenger had.”