Girl charged S$200 a month by StarHub for video games, YouTube, discovers free sim being utilized by unknown home helper –

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For 4 months, a StarHub subscriber was charged S$200 a month for providers she didn’t use, solely to find that an unknown individual was maximizing the free sim card.

A Fb person shared on October 20 how her telephone invoice prices ballooned for no purpose. “For 4 months now, I’ve been charged S$200 a month on my StarHub invoice. This was meant for my mother, and my mother doesn’t use YouTube, neither does she recreation,” stated the unique poster.

“There’s no manner she’s gonna be utilizing 10-20 GB of knowledge on a month-to-month foundation,” she defined.

When the lady studied the invoice and known as StarHub, she found {that a} free sim card was issued with the subscription, which she by no means acquired.

Upon calling the quantity, a home helper named Wati picked up.

“I didn’t ask for a brand new sim card. How can StarHub simply problem a sim to me?” she requested within the submit.

If StarHub insisted that I be given a brand new sim, why is Wati utilizing it? Why did I not obtain it,” she added, nonetheless questioning who the person was utilizing the sim card all alongside.

“I didn’t obtain this sim card; I shouldn’t be paying for another person’s payments.”

The unique poster stated she was presently ready for some solutions concerning the fraudulent prices. She additionally warned others to observe additional warning.

The incident served as a reminder to others to at all times verify their telephone payments for pointless or fraudulent prices.

It seems that others went by comparable experiences. “Occurred to me earlier than. Somebody used my ID to register a brand new line and telephone. And the very best half is that delivered efficiently. They didn’t even verify your id upon supply. Police reported and case shut,” stated Fb person Aizat Wahab.

“The invoice says it’s on a 24-mth plan, which implies there doubtless is a contract tied to it. So this ‘free SIM card’ excuse might be simply the price of the cardboard. Somebody has signed a contract in your title,” defined Fb person Valerie Sim.

“Precisely, they did this to me too. I simply ported the road inside 5 days, and so they charged me S$99 for these days, that are like virtually a month. To not point out I simply paid S$179.94 for the superior prorated price they claimed,” shared Fb person Angie Lee.

The Unbiased Singapore has reached out to StarHub for an announcement and can replace the article accordingly./TISG

Woman asked to pay S$6,550 StarHub bill within a week, claims account was hacked and incorrect charges made

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