Tech glitch hampers ambulance companies throughout Karnataka
The federal government-run ‘108’ ambulance service in Karnataka has been affected by technical glitches since Saturday. Responding to the difficulty, the federal government Sunday mentioned alternate preparations have been being put in place to make sure that sufferers don’t face any hassle.
In keeping with studies, numerous calls made to the 108 helpline weren’t getting related since Saturday on account of an IT {hardware} downside on the name centre tasked with operating the helpline.
Well being and Household Welfare Minister Ok Sudhakar informed reporters that steps have been being taken to deal with the difficulty. “The decision centre is run by a personal company which can handle the problems quickly,” he mentioned.
The ‘108’ helpline mechanically dispatched ambulances to the addresses of callers inside two minutes. Nonetheless, on account of a {hardware} problem, the decision centre was now taking six to seven minutes for a dispatch, mentioned the minister.
The technical glitch has compelled the decision centre to cut back the variety of calls acquired by it to virtually 65 per cent. Whereas the decision centre can attend round 7,000-8,000 calls per day, it may possibly attend solely about 2,000-2,500 calls because the problem cropped up.
Sudhakar mentioned that instructions have been issued to ambulance operators to answer calls acquired even on their private numbers and ferry the sufferers.
The federal government has additionally elevated the variety of employees on the computerized name centre. The extra employees are a part of the workforce that’s producing guide IDs for dispatch.
In keeping with studies, demand for personal ambulances witnessed a surge owing to points confronted by the helpline.
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