I’ve 12 children – our household journey to Scots amusement park was a BIG waste of cash, it was a catastrophe

A SUPERMUM with 12 children has slammed a ‘disappointing’ amusement park in Aberdeen after a household journey ended up a ‘catastrophe’.

Zoe Sullivan, 43, and her husband Ben, 47, mentioned the journey to Codona’s Park in Aberdeen was a “huge waste of cash” after they had been left livid over points on the amusement park.

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On their household YouTube vlog, the mother and father, from Lossiemouth, Moray, listed off a bunch of complaints about their time there and warned others from visiting.

Within the half-hour lengthy video, the couple hit out after, in contrast to different theme parks, their older youngsters weren’t allowed to buddy up with their youthful youngsters on rides as a result of they weren’t ‘adults’ – regardless of paying for them to have a full grownup ticket.

Since Zoe had to stick with their child, Ben was the one different grownup over 18-years-old, leaving it inconceivable for him to sit down with all 10 of his different youngsters on the similar time for the rides.

Based on the phrases and circumstances of Codona’s Amusement Park, youthful youngsters can solely go on rides with an grownup – however Zoe hit out at having to pay an grownup ticket worth for his or her 15, 16 and 17-year-olds who had been classed as an grownup, however had been then handled with the identical guidelines a baby when it got here to the rides.

She additionally mentioned she “could not discover it wherever” within the phrases and circumstances that the ‘grownup’ who may buddy up with the youngsters on the rides needed to be no less than 18-years-old, and mentioned her older children ought to have been capable of go on with them like they do in different theme parks.

Different complaints concerned points with the parking, mini golf, go karts, folks smoking freely across the park, impolite workers members, a scarcity of signage and bogs, impolite managers and disabled entry.

And to make issues worse, they’d saved up for the day trip and reduce on different issues to afford £300 for the journey after not having the ability to go away wherever with the youngsters in 2021 when each their automobiles broke down.

At first of the evaluation, Zoe mentioned: “It was a catastrophe, to say the least. It was terrible, horrible. Terrible day. I’ve by no means been wherever so simply… terrible.”

Ben mentioned: “We’re not usually the kind of people who moan about issues and we at all times attempt to take advantage of issues and make one of the best of issues.”

However Zoe added: “For the youngsters’ sake, greater than something. However yesterday was simply.. it was a catastrophe from begin to end.”

After a problematic begin to the day with a tough journey and awkward parking, issues began to go downhill once they went to play minigolf and Zoe was informed she could not take their buggy spherical with them.

She was compelled to sit down out with the child as Ben took the remainder of children spherical – however she was left livid at a gaggle of people that had been smoking subsequent to her, which she mentioned was “disgusting” subsequent to a child.

However issues went from dangerous to worse once they had been informed they could not take their pram into the child’s Smugglers Cove delicate play space and workers had been “very impolite” to them.

Zoe mentioned: “The workers had been actually impolite. The children have been introduced as much as be well mannered… and there is no want for them to be impolite to them.

“Each single workers member, bar about three members of workers, had an actual angle drawback… it is simply no want for impolite customer support.

“We paid almost £300 quid and it felt such as you had been doing them a favour by being there.

“In all places we turned there have been issues they could not go on… the youngsters had been crying and so they had been upset.”

When it got here to getting meals, a scarcity of signposting made it tough for them to search out the restaurant space, and after being refused assist from workers, Ben mentioned: “They simply actually do not care”.

And Zoe could not discover a child change space after workers provided no assist apart from suggesting to her to test the disabled bogs which had been locked for longer than 40 minutes. Consequently, Zoe needed to change her child on a bench contained in the park.

After complaining in regards to the “extremely impolite” workers, Zoe spoke with a supervisor who she mentioned was “simply as impolite and obnoxious as the remainder of them”.

And once they tried to get their a reimbursement Zoe mentioned they had been informed “you did not learn the phrases and circumstances.”

She added: “It is simply surprising. If anybody is pondering of going to Condonas – do not hassle. Simply don’t hassle. They don’t seem to be household pleasant in any respect.”

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Customers flocked to the feedback of the video as they inspired the household to get a refund on their journey.

One person wrote: “It appears like a nightmare. I hope they refunded you guys and apologised.”

One other added: “That is such a disgrace. Very unhappy how they handled you. I feel they need to reimburse your cash and administration ought to give every baby and each of you an apology.”

A 3rd posted: “Such a disgrace, you rightly are annoyed, upset and dissatisfied on all ranges. Actually not equipped for FAMILIES.”

Ian Littlewood, Operations Director at Codona’s Park, informed the Scottish Solar they’re now making adjustments to the park in gentle of the video.

This consists of reviewing the signage for all of those services so they’re extra seen to all friends and designing a format map so all friends know the places of the services. 

He added that the Sullivan have been invited again out to attend the park freed from cost.

Ian mentioned: “I verify that we take all suggestions and feedback made by our clients constructively and welcome all suggestions.

“We’re a family-run firm and take pleasure in offering enjoyable, secure and reasonably priced services.

“Our ‘Totally loaded’ deal provides limitless rides (Peak restrictions apply ), journey golf, pizza and a selection of both 1 go-kart journey,
1 sport of laser tag or 1 entrance into the Smugglers Cove play space.

“The net pre-booked worth for this feature is £21.99 per particular person. When reserving any of our on-line choices our T.C. ‘s pop up on display screen and have to be agreed upon earlier than the transaction could be accomplished.

“The phrases and circumstances embody all top restrictions. The peak restriction info can be included on our web site.

“Our facility has 75 devoted visitor automobile parking areas all situated adjacently to our web site with direct entry to our foremost entrance.

“To substantiate we now have two devoted smoking areas one situated at our entrance automobile park and one throughout the out of doors park.

“We have now carry entry to our pizza restaurant and 4 child altering services situated in varied places throughout our web site.

“As per the factors made we’re going to evaluation the signage for all of those services so they’re extra seen to all friends. We’re additionally going to design a format map so all friends know the places of all our services.

“This would come with bogs, first help, smoking areas, lifts, parking and child change services.

“We have now a customer support program in place for all workers and administration. Nonetheless, we do tackle board the factors made and the Administrators are going to evaluation these methods instantly.

“Lastly, we want to verify we now have reached out to the Sullivan household and invited them to return again to our facility FOC. We wish all our friends to have an pleasing expertise and we hope the household permits us to show that is the case on their return go to.”

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