Lady Books Vacation to Poland and Arrives To Discover Lodge Shut Two Years In the past

A vacationer arrived at her lodgings in Poland—solely to search out out the resort had been closed for two years. Patricia Jubb, 56, booked a package deal journey with Expedia in Might this 12 months.

She stated she could not pay money for Anton Flats Piekna, the resort she was staying at, to tell them of her late arrival in Warsaw. Nevertheless, she was determined to go on trip and attend a music live performance that she’d had tickets for since 2020, which had been canceled twice resulting from COVID-19.

Jubb flew to Warsaw Chopin Airport by herself on July 13 and obtained a taxi to the resort. When she arrived, a safety guard on the tackle advised her Anton Flats Pikena had been closed for 2 years and the constructing was now workplace house.

Jubb, from Cheltenham, Gloucestershire, within the west of England, within the U.Ok., stated: “Earlier than I left, I attempted to contact them on Facebook and on their web site saying I used to be going to be late.

“However for the lifetime of me I could not get by way of to anybody and nobody was getting again to me.

“I did not hear something again however determined to go anyway as I believed if there was a difficulty, Expedia would have gotten in contact.

“Though after I turned up it grew to become instantly clear that one thing wasn’t proper.

“I requested the safety guard standing on the entrance of the tackle I had for the resort and he stated the constructing was now workplace house.

“He advised me the resort had been shut for 2 years, and I wasn’t the primary visitor who has turned up after it closed its doorways

“I spoke to reception they usually stated the very best factor I may do was go to the police station and ask them to kind me out some lodging.

“It all of the sudden dawned on me I used to be homeless in Poland and had no thought the place I used to be, which was horrifying.”

Jubb went and sat on a park bench reverse the workplace and known as Expedia, however she says they refused to search out her various lodgings with out verifying her story first.

Jubb says they advised her they wanted to search out out whether or not she was telling the reality concerning the resort closure—and that it might take 24 hours to take action.

Within the meantime, she says she was advised to “kind herself out” even if it was already 9 p.m. and on the peak of the holiday season.

Motels in Warsaw have been additionally full up with visitors attending the live performance, which made it additional troublesome to discover a room.

Fortunately, Jubb had her bank cards on her and was capable of finding a last-minute place on Reserving.com to remain at for the rest of her trip.

She paid roughly $485 for 4 nights, an extra value that she now claims Expedia is refusing to reimburse.

Jubb, who works as a catering assistant, stated: “Expedia’s perspective in the direction of the scenario was that they did not actually care.

“They stated it might take them 24 hours to “verify my story” and till they may try this, I used to be principally by myself.

“The actual fact they have been glad to go away a girl on the streets of Warsaw late at evening with nowhere to remain is astonishing.

“Fortunately I am a assured traveler and a resourceful individual however think about if it had been a mother with two younger youngsters.

“I stayed 4 nights on this emergency lodging which was okay—however since I’ve obtained again Expedia is refusing to cowl the fee.

“I would like folks to remember that that is the best way Expedia really feel it is okay to deal with their clients.”

A spokesperson for Expedia stated: “The shopper contacted us to tell us concerning the late check-in, however the brokers weren’t in a position to contact the property.

“The traveler booked the brand new room and despatched an e mail to us with the data that she booked an emergency lodging for £401 ($484).

“Later, after the investigation from Expedia, the client was refunded for the complete unique reserving quantity. And was supplied 2,500 compensatory factors however the buyer denied accepting.

“We will probably be initiating the refund for the quantity distinction between the brand new reserving that the traveler made and the unique reserving of £180.80 ($217).”

Produced in affiliation with SWNS.

This story was supplied to Newsweek by Zenger News.